Neospin Login — Sign In to Your AU Account

If you're here, one of two things happened: you bookmarked the wrong page, or something stopped you getting in. We've laid this out for the second case, because that's the one that actually wastes your night.

Quick Sign-In in Three Fields

The Neospin login screen asks for your registered email, your password and (if you switched it on) a six-digit two-factor code. Tick "keep me signed in" if you're on your own device — it holds the session for 30 days but logs you out automatically after 30 minutes of inactivity, which is a safer default than most pokies sites bother with.

Forgot Your Password? Reset It in Two Minutes

Click Reset password, type your registered email and watch the inbox. The link lands within 60 seconds on Gmail and Outlook; if you're on a Bigpond or iiNet address allow up to four minutes and check the junk folder. The link expires after 30 minutes, so don't open the tab and walk off to put the kettle on.

2FA Codes Not Arriving

SMS codes hit Optus and Telstra handsets in about 12 seconds. On TPG and Boost we've seen them drag out past 40 seconds during evening peak. If you're on a regional 4G tower with weak coverage, request the code once, wait, then request again — multiple parallel requests can confuse the queue.

Locked Out After Failed Attempts

Five wrong passwords in a row trips a 15-minute cool-off. This is not a permanent ban; the timer is silent, so don't keep retrying — it resets the cool-off each time. Use the reset flow instead. If you're locked out and the reset email isn't arriving, write to support with your registered email and the timestamp of the lockout.

Sign In From a New Device

First login from a fresh device or browser fires an email confirmation. Click the link within an hour. If you travel often, pin Trust this device for 90 days after the first verified sign-in — saves you the email step every time.